Frequently Asked Questions

Who is Carpet Cleaning Group?

At Carpet Cleaning Group, we are a family-owned Chicagoland cleaning company serving both homes and businesses. We maintain residential and commercial floors using modern equipment and eco-friendly cleaning methods. At Carpet Cleaning Group, fair pricing and quality service come standard on every job.

What area does Carpet Cleaning Group serve?

Carpet Cleaning Group proudly serves Chicago and surrounding suburbs. From single-family homes in Burr Ridge to office buildings in Naperville, Carpet Cleaning Group delivers careful, professional cleaning for carpets, hardwood, vinyl, tile, and upholstery.

Do you also provide services to businesses?

Yes. At Carpet Cleaning Group, we provide commercial floor-cleaning services for offices, retail spaces, and organizations throughout Chicagoland.

What services do you offer?

At Carpet Cleaning Group, we provide more than carpet cleaning. For homes, we use safe, non-toxic methods on carpets, upholstery, Oriental rugs, hardwood, vinyl, tile, and grout. For businesses, Carpet Cleaning Group offers upholstery cleaning, tile and grout cleaning, hardwood floor care, and vinyl tile stripping and waxing.

What is your carpet-cleaning specialty?

At Carpet Cleaning Group, our specialty is Oriental rug cleaning. We clean high-quality rugs with methods designed to protect fibers, colors, and value so your rugs last for generations.

Do you offer any specials?

Yes. Carpet Cleaning Group offers regularly updated discounts and seasonal deals. Contact us to learn about current specials.

Do you work weekends? What are your hours?

Carpet Cleaning Group works Saturdays from 9 a.m. to 2 p.m. and is closed Sundays. Weekday hours are Monday through Friday, 8 a.m. to 5 p.m.

CARPET CLEANING QUESTIONS

How often should I have my carpets professionally cleaned?

At Carpet Cleaning Group, we recommend professional cleaning every 12–18 months for most homes. High-traffic areas, pets, or allergy concerns may require more frequent service.

What’s the best way to maintain my carpets after cleaning?

After service from Carpet Cleaning Group, vacuum weekly, treat spills quickly, use entry mats, and consider carpet protectants to extend cleanliness.

How do I prepare for carpet cleaning?

Before Carpet Cleaning Group arrives, lightly vacuum, remove small items and toys, and move fragile or valuable items out of the cleaning area.

Do you offer any guarantees?

Yes. Carpet Cleaning Group offers a satisfaction guarantee. If you’re not satisfied, we’ll return and re-clean the area at no extra charge.

Are your cleaners insured and bonded?

Yes. Carpet Cleaning Group is fully insured and bonded for your protection and peace of mind.

Will carpet cleaning improve the appearance of my carpet?

Yes. Professional cleaning by Carpet Cleaning Group removes dirt, stains, and buildup. While worn fibers can’t be restored, color and softness are greatly improved.

Do you move furniture?

Carpet Cleaning Group can move light furniture. Heavy items such as beds, dressers, or large sectionals should be moved ahead of time.

How long have you been in business?

Carpet Cleaning Group has proudly served Chicago since 2012 and has earned many high-rated customer reviews.

Can you remove stains and odors?

Yes. Carpet Cleaning Group offers stain removal and deodorizing treatments, including solutions for pet urine, grease, and wine stains.

What types of stains can you remove from carpets?

We remove most common household and commercial stains, including food spills, coffee, wine, mud, pet accidents, and general traffic stains. Each stain is assessed individually to determine the safest and most effective treatment.

Are pet stains and odors permanently removable?

In many cases, yes. Our pet stain and odor treatments are designed to sanitize carpet fibers and neutralize odors. Results depend on how long the stain has been present and whether it has reached the padding or subfloor.

Do you offer stain protection after cleaning?

Yes. Carpet Cleaning Group offers fiber protectant treatments that help carpets resist future staining and make spills easier to clean.

How much does carpet cleaning cost?

At Carpet Cleaning Group, pricing typically ranges from $45–$85 per room or $0.35–$0.50 per square foot. Specialty treatments may cost extra.

Are the cleaning products you use safe?

Yes. Carpet Cleaning Group uses eco-friendly, non-toxic products safe for children, pets, and the environment.

How long will the carpet take to dry after cleaning?

Drying after Carpet Cleaning Group service usually takes 7–15 hours, depending on airflow and humidity.

What cleaning methods do you use?

Carpet Cleaning Group offers steam cleaning, dry cleaning, bonnet cleaning, and encapsulation. The method depends on carpet type and condition.

What types of carpets can you clean?

Carpet Cleaning Group cleans synthetic carpets, natural fiber carpets, and specialty rugs such as Oriental and Persian rugs. We do not clean sisal or jute.

Why should I choose Carpet Cleaning Group in Chicago?

Customers choose Carpet Cleaning Group for reliable service, experienced technicians, eco-friendly practices, and consistent results.

Do you offer same-day carpet cleaning services?

Yes. Carpet Cleaning Group offers same-day service when availability allows. Call early to check openings.

Are your cleaning services safe for children and pets?

Yes. All services from Carpet Cleaning Group use non-toxic products safe for families and pets.

How do I schedule an appointment with Carpet Cleaning Group?

You can call Carpet Cleaning Group directly or book online through our website.

Do you provide commercial carpet cleaning services in Chicago?

Yes. Carpet Cleaning Group offers full commercial carpet cleaning for offices, retail spaces, and businesses across Chicago.

Do you clean area rugs and Oriental rugs?

Yes. Carpet Cleaning Group specializes in cleaning all types of area rugs, including delicate and antique Oriental rugs.

What services does Carpet Cleaning Group provide in Chicago?

Carpet Cleaning Group provides carpet cleaning, upholstery cleaning, rug cleaning, stain removal, pet odor treatment, vinyl floor stripping and waxing, hardwood floor cleaning and buffing, tile and grout cleaning, carpet installation, carpet repair, and carpet stretching.

How can I contact you?

Contact Carpet Cleaning Group online or call 773-570-4224.

WHAT TO DO BEFORE YOUR SERVICE

Do I need to vacuum?

Carpet Cleaning Group recommends vacuuming before service. It helps remove debris and improves long-term carpet performance.

What should I do to prepare my home?

Before Carpet Cleaning Group arrives, remove toys, pet beds, small furniture, and fragile items from the area.

How long does it take for my carpet to dry?

After service from Carpet Cleaning Group, carpets are usually dry within 10–24 hours depending on airflow and season.

What should I do after my carpets are cleaned?

You may walk on damp carpets with bare feet. Allow full drying before normal use. If any spots reappear, contact Carpet Cleaning Group and we’ll fix them at no charge.