Frequently Asked Questions

Keep reading for answers to the most common carpet cleaning questions.

ABOUT CARPET CLEANING GROUP

Who is Carpet Cleaning Group? 
Here’s what you need to know about Carpet Cleaning Group: We are a family-owned Chicagoland cleaning company that maintains residential and commercial floors with the latest equipment and safe, eco-friendly practices. When we treat the floors or upholstery of a home or business, we use 100 percent nontoxic, Green Seal® products made with biodegradable ingredients. We also offer affordable pricing on every service we provide.

What area does Carpet Cleaning Group serve? 
We serve customers throughout Chicago and its surrounding suburbs. Whether you have a single-family home in Burr Ridge or a commercial office building in Naperville, you can count on us to carefully and effectively clean your carpets, hardwoods, vinyl, tile and upholstery.

Do you also provide services to businesses? 
Yes! We offer commercial floor-cleaning services to businesses and organizations throughout Chicagoland.

What services do you offer?
Do you provide more than carpet cleaning? We do much more than carpet cleaning. For homes, we use safe, nontoxic cleaning methods on a wide range of floors and surfaces, as well as upholstery and Oriental rugs. For businesses, we offer upholstery cleaning, tile and grout cleaning, hardwood floor cleaning, and vinyl tile floor stripping and waxing.

What is your carpet-cleaning specialty?
We are expert Oriental rug cleaners. Your high-quality rugs deserve maintenance that will keep them looking beautiful for generations. Trust us to clean your rug while protecting its weaving and value.

Do you offer any specials? 
Yes! We offer regularly updated discounts and deals. Learn more about current specials here.

Do you work weekends? What are your hours? 
We work Saturdays from 9 a.m. to 2 p.m.; closed Sundays. Our weekday hours are Monday through Friday, 8 a.m. to 5 p.m.

How can I contact you?

Reach out to us online or at 773-273-6060.

WHAT TO DO BEFORE YOUR SERVICE

Do I need to vacuum? 
We recommend it. While you’re not required to vacuum before we come, doing so can help remove sand, dirt and other debris from surfaces. Likewise, your carpets and other flooring will wear better when you vacuum them regularly — once or twice a week.

What should I do to prepare my home for carpet cleaning?
Please remove as much as you can from the area you want us to clean. This includes children’s toys, rugs, pet beds and even furniture, if possible. If you have anything breakable or fragile in the area, please move it out of the way.

How long does it take for my carpet to dry?
This varies. Everything from the season to the outdoor temperature to the environment of your home can impact how long it takes for carpets to dry. That said, immediately after cleaning, you can expect your carpet to be only slightly damp to the touch. It should dry completely within 10 to 24 hours. You can speed the process by setting your thermostat at 70 degrees or higher in the winter, turning on a dehumidifier, running fans and, in the summer, opening doors and windows.

What should I do after my carpets are cleaned?
After a carpet cleaning, you may walk on damp carpets with bare feet right away. Otherwise, please give your floors time to dry completely before using. If you notice any new spots immediately after we’ve cleaned an area, please contact us immediately so we can fix them at no extra cost to you.

Can’t find the answer you’re looking for in the carpet cleaning questions listed here? Contact us for a free quote, or call 773-273-6060.